Real-time Collaboration

Real-time collaboration is a crucial feature for customer service and field service teams to work together and communicate with customers. With this feature, customer service representatives, field service technicians, and customers can work together simultaneously, providing quick and efficient solutions to problems. The real-time collaboration feature enables the customer service team to coordinate closely with the field service team, making it easier to resolve customer issues.

Project and Job Management

The ability to maintain projects and jobs along with customer sites, crew, and project type is critical for customer service teams. With this feature, customer service representatives can easily create and manage projects, assign crew members, and track progress. This feature also enables customer service representatives to manage customer sites, project types, and other details related to the job, making it easier to provide accurate information to the field service team.

Location Tracking and Smart Routing

The ability to locate customer sites using Bing or Google Maps and use smart routing is critical for field service teams. With this feature, field service technicians can easily locate customer sites, plan their routes, and reach the customer site on time. The smart routing feature ensures that the field service team takes the most efficient route, reducing travel time and increasing productivity.

Time Logging for Jobs

Time logging for jobs with multiple job statuses is an important feature for field service teams. With this feature, field service technicians can log their time against different job statuses, such as In Progress, Completed, or Pending. This feature enables the field service team to track time spent on each job and manage their workload more efficiently.

Report Generation

The ability to generate reports for the back office and customers using multiple report templates is critical for field service teams. This feature allows field service technicians to create detailed reports for back-office personnel and customers using different templates. This feature enables the field service team to provide accurate information and insights to the back office and customers.

Report Distribution

The ability to distribute reports to the back office and customers is critical for field service teams. With this feature of the field service maintenance solution, your technicians can easily share reports with the back office and customers. Ultimately, it will help provide them with important information about the job. This feature enables the field service team to keep the back office and, customers informed about the progress of the job and any issues that arise.

AI-Driven Recommendations: Enhance Your Experience

• AI-powered Field Assistant for field engineers with rapid problem-solving, including voice capabilities
• Tap into Copilot for effortless data searching and summarization, saving time and enhancing efficiency and insight
• Incorporate Copilot in Inventory to instantly check item availability or view fulfillment date
• Generate easy-to-read performance reports for field service staff with GenAI, covering job completion, daily workload, equipment/tool usage etc.
• Integrate artificial intelligence into a knowledge base to ensure the maintenance of customer assets
• Connected Assets: App seamlessly integrates with an IoT portal for out of box management of customer assets, automated job creation triggered by alerts and notifications, and provides AI-driven suggestions for addressing relevant issues
• Using Generative AI to analyses inspection data, predict potential issues, and provide tailored, proactive maintenance recommendations
• Utilize AI capabilities to automatically identify objects in the image and include them in the report
• Leverage AI competences to detect any anomalies or irregularities on-site from the captured image(s)